ServiceDesk Plus | Cloud

ServiceDesk Plus | Cloud

Your pocket-sized service desk

开发者: Zoho Corporation

中国
APP ID 复制
496792710
分类
价格
免费
内购
0个评分
商务(免费)
昨日下载量
最近更新
2025-07-19
最早发布
2012-02-09
版本统计
  • 8天23小时

    最新版本上线距今

  • 22

    近1年版本更新次数

  • 2012-02-09

    全球最早版本上线日期

版本记录
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  • 版本: 7.11.5

    版本更新日期

    2025-07-19

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    New UDF Field Type - Multi Lookup Field:
    Support for a new UDF field type called Multi Lookup Field is introduced in the request module.

    Enhanced Service Category Search:
    The search criteria for service categories have been improved. Now, search results will also include categories that contain templates matching the search query, making it easier to find relevant service categories.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.11.4

    版本更新日期

    2025-07-06

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    General fixes and stability improvements.

    应用描述

    暂无应用描述数据

  • 版本: 7.11.3

    版本更新日期

    2025-06-20

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    1.Added support for manual workflow transitions in the Request/Asset module—bringing the app in line with recent web platform enhancements.

    2. General fixes and stability improvements.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.11.2

    版本更新日期

    2025-06-02

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    Introduced MDM push notification settings:
    Push notification settings can now be controlled remotely via MDM using the new AllowPushNotification option.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.11.1

    版本更新日期

    2025-05-12

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    1. Support for custom script in the Add/Edit Request form.
    2. General fixes and stability improvements.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.11

    版本更新日期

    2025-04-30

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    1. Support for multi-currency in worklog.
    2. General fixes and stability improvements.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.10.3

    版本更新日期

    2025-04-16

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    Improved the authentication flow to enhance reliability and prevent unexpected "Session Terminated" alerts in the app

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
  • 版本: 7.10.2

    版本更新日期

    2025-04-15

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    Enhanced Barcode Scanning Accuracy:
    Improved detection of barcode intersections within the visible scanning area. This results in faster and more reliable scans.

    应用描述

    暂无应用描述数据

  • 版本: 7.10.1

    版本更新日期

    2025-04-07

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    Added support for the "Notify Before Schedule End" field in the task module.
    Users will be notified before the task’s Scheduled End Time.

    应用描述

    暂无应用描述数据

  • 版本: 7.10

    版本更新日期

    2025-02-27

    ServiceDesk Plus | Cloud

    ServiceDesk Plus | Cloud

    Your pocket-sized service desk

    更新日志

    1. Added support for custom filters on assets.
    2. Improvements made to announcements.
    3. Ability to add requests with asset information via QR code.
    4. Integration of RAG framework with Zia bot.
    5. General bug fixes and improvements.

    视频/截图

    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图
    ServiceDesk Plus | Cloud App 截图

    应用描述

    Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.

    With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

    Discover the key features that can transform your service experience

    ● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
    ● Request management: Create, edit, and manage incident and service requests with ease.
    ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
    ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
    ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
    ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
    ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
    ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
    ● Change management: Filter, sort, search, and take action on change requests.
    ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
    ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
    ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
    ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

    If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

    Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.