Telephone Customer Service

Telephone Customer Service

开发者
Bigrock
分类
App ID
1219913860
价格
18.00
最新版本上线日期
2020年01月10日
地区
中国
应用截图
设备
Telephone Customer Service App 截图
Telephone Customer Service App 截图
Telephone Customer Service App 截图
Telephone Customer Service App 截图
应用描述
Your essential guide to Telephone Customer Service from Bigrock People Performance Solutions.

Telephone Customer Service is an essential aspect of many organisations. In order to achieve success, all call or contact centre people have to ‘delight’ customers at every stage in their journey. Essentially Customer Service is the ability to help customers and clients make the very best decisions, by demonstrating to them that your organisation has a genuine interest in ensuring your product or service delivers and surpasses their expectations.

You need to build trust quickly and effectively on the phone in order for customers to open up to you. You need to be focussed on what you want to understand from them and why. You should then be able to explain to the customer why it benefits them to open up to you. This is all about professional diagnosis for their benefit.

The Telephone Customer Service App takes you through every aspect of Customer Service on the telephone; focussing on building relationships to gain a thorough understanding of your customer’s needs to ensure you offer the most appropriate solution. Some of the items covered are;
- The purpose and role of a Telephone Customer Service professional.
- How to approach trying to understand customers.
- The importance of delivering great customer service.
- How to prepare thoroughly for any customer service interaction.
- The importance of collecting and storing accurate customer records.
- The importance of a clear and concise Value Proposition.
- The process of engaging, eliciting and executing to ensure you understand your customer and provide solutions that meet their needs.
- How to use your voice and best practice communications skills for the telephone.
- How mindset can be the difference between failing or succeeding.
- Working hard to achieve goals that have been set.

Features include:
- Top Tips – Refresh your memory on top tips and techniques from across the App.
- Telephone Customer Service in a Nutshell – Short App summary.

With top content from leading business coaches, the Telephone Customer Service App is the ultimate guide for call centre professionals who are looking to develop their Telephone Customer Service knowledge & skills.

"Our attitude towards others determines their attitude towards us."
Earl Nightingale
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基本信息(iOS)
  • 开发者

    Bigrock

  • 供应商

    PURE SALES CONSULTING LTD

  • 发布日期

    2017-04-13

  • 更新日期

    2020-01-10

  • Bundle ID

    com.bigrockhq.customerservice

  • 版本

    3.1

  • 大小

    17.06M

  • 是否支持 Watch

    不支持

  • 家人共享

    可使用

  • 支持网站

    http://www.bigrockhq.com/about-us/contact-us/

  • 开发者网站

    http://www.bigrockhq.com/mobile-apps/telephone-customer-service-app/

  • 兼容性

    系统要求:iOS 8.0 或更高版本。兼容设备:iPhone、iPad、iPod touch。

  • 支持语言

    英文

  • 发行国家/地区

    中国, 中国香港, 中国台湾, 美国, 日本, 韩国, 澳大利亚, 加拿大, 阿根廷, 安圭拉, 安提瓜和巴布达, 巴巴多斯, 巴哈马, 巴拉圭, 巴拿马, 巴西, 百慕大, 玻利维亚, 伯利兹, 多米尼加共和国, 多米尼克, 厄瓜多尔, 哥伦比亚, 哥斯达黎加, 格林纳达, 圭亚那, 洪都拉斯, 开曼群岛, 蒙特塞拉特岛, 秘鲁, 墨西哥, 尼加拉瓜, 萨尔瓦多, 圣基茨岛和尼维斯, 圣卢西亚, 圣文森特和格林纳丁斯, 苏里南, 特克斯和凯科斯群岛, 特立尼达和多巴哥, 危地马拉, 委内瑞拉, 乌拉圭, 牙买加, 英属维尔京群岛, 智利, 阿尔巴尼亚, 爱尔兰, 爱沙尼亚, 奥地利, 白俄罗斯, 保加利亚, 比利时, 冰岛, 波兰, 丹麦, 德国, 俄罗斯, 法国, 芬兰, 荷兰, 捷克共和国, 克罗地亚, 拉脱维亚, 立陶宛, 卢森堡, 罗马尼亚, 马其他, 马其顿(前南斯拉夫), 摩尔多瓦共和国, 挪威, 葡萄牙, 瑞典, 瑞士, 塞浦路斯, 斯洛伐克, 斯洛文尼亚, 土耳其, 乌克兰, 希腊, 西班牙, 匈牙利, 意大利, 英国, 中国澳门, 巴布亚新几内亚, 巴基斯坦, 不丹, 菲律宾, 斐济, 哈萨克斯坦, 吉尔吉斯斯坦, 柬埔寨, 老挝人民民主共和国, 马来西亚, 蒙古, 密克罗尼西亚联邦, 尼泊尔, 帕劳, 斯里兰卡, 所罗门群岛, 塔吉克斯坦, 泰国, 土库曼斯坦, 文莱, 乌兹别克斯坦, 新加坡, 新西兰, 印度尼西亚, 越南, 阿尔及利亚, 阿拉伯联合酋长国, 阿曼, 阿塞拜疆, 埃及, 安哥拉, 巴林, 贝宁, 博茨瓦纳, 布基纳法索, 佛得角, 冈比亚, 刚果共和国, 几内亚比绍, 加纳, 津巴布韦, 卡塔尔, 科威特, 肯尼亚, 黎巴嫩, 利比里亚, 马达加斯加, 马拉维, 马里, 毛里求斯, 毛里塔尼亚, 莫桑比克, 纳米比亚, 南非, 尼日尔, 尼日利亚, 塞拉利昂, 塞内加尔, 塞舌尔, 沙特阿拉伯, 圣多美和普林西比, 斯威士兰, 坦桑尼亚联合共和国, 突尼斯, 乌干达, 亚美尼亚, 也门, 以色列, 印度, 约旦, 乍得

  • 内容评级

    4+