Telephone Customer Service

Telephone Customer Service 2023年05月11日23点已下架

开发者: Bigrock

中国
APP ID 复制
1219913860
分类
价格
¥22.00
内购
0个评分
商务(付费)
昨日下载量
最近更新
2020-01-10
最早发布
2017-04-13
视频/截图
设备
Telephone Customer Service App 截图
Telephone Customer Service App 截图
Telephone Customer Service App 截图
Telephone Customer Service App 截图
应用描述
Your essential guide to Telephone Customer Service from Bigrock People Performance Solutions.

Telephone Customer Service is an essential aspect of many organisations. In order to achieve success, all call or contact centre people have to ‘delight’ customers at every stage in their journey. Essentially Customer Service is the ability to help customers and clients make the very best decisions, by demonstrating to them that your organisation has a genuine interest in ensuring your product or service delivers and surpasses their expectations.

You need to build trust quickly and effectively on the phone in order for customers to open up to you. You need to be focussed on what you want to understand from them and why. You should then be able to explain to the customer why it benefits them to open up to you. This is all about professional diagnosis for their benefit.

The Telephone Customer Service App takes you through every aspect of Customer Service on the telephone; focussing on building relationships to gain a thorough understanding of your customer’s needs to ensure you offer the most appropriate solution. Some of the items covered are;
- The purpose and role of a Telephone Customer Service professional.
- How to approach trying to understand customers.
- The importance of delivering great customer service.
- How to prepare thoroughly for any customer service interaction.
- The importance of collecting and storing accurate customer records.
- The importance of a clear and concise Value Proposition.
- The process of engaging, eliciting and executing to ensure you understand your customer and provide solutions that meet their needs.
- How to use your voice and best practice communications skills for the telephone.
- How mindset can be the difference between failing or succeeding.
- Working hard to achieve goals that have been set.

Features include:
- Top Tips – Refresh your memory on top tips and techniques from across the App.
- Telephone Customer Service in a Nutshell – Short App summary.

With top content from leading business coaches, the Telephone Customer Service App is the ultimate guide for call centre professionals who are looking to develop their Telephone Customer Service knowledge & skills.

"Our attitude towards others determines their attitude towards us."
Earl Nightingale
更新日志
Updated display issues iPhone Plus
应用包信息
  • 开发者

    Bigrock

  • 供应商

    PURE SALES CONSULTING LTD

  • 发布日期

    2017-04-13

  • 更新日期

    2020-01-10

  • Bundle ID

    com.bigrockhq.customerservice

  • 版本

    3.1

  • 大小

    17.06M

  • 支持Watch

    不支持

  • 支持Vision Pro

    不支持

  • 家人共享

    可使用

  • 价格

    22.00

  • 分类

    商务

  • 隐私政策

    http://www.bigrockhq.com/mobile-application-privacy-policy

  • 支持网站

    http://www.bigrockhq.com/mobile-apps/telephone-customer-service-app/

  • 兼容性

    系统要求:iOS 8.0 或更高版本。兼容设备:iPhone、iPad、iPod touch。

  • 支持语言

    英文

  • 发行地区

    澳大利亚, 加拿大, 巴巴多斯, 哥斯达黎加, 圭亚那, 圣卢西亚, 圣文森特和格林纳丁斯, 特克斯和凯科斯群岛, 英属维尔京群岛, 比利时, 波兰, 俄罗斯, 法国, 拉脱维亚, 马其顿(前南斯拉夫), 挪威, 葡萄牙, 西班牙, 巴布亚新几内亚, 巴基斯坦, 不丹, 马来西亚, 密克罗尼西亚联邦, 帕劳, 斯里兰卡, 塔吉克斯坦, 乌兹别克斯坦, 阿曼, 刚果共和国, 加纳, 莫桑比克, 尼日尔, 塞内加尔, 坦桑尼亚联合共和国, 亚美尼亚, 也门, 印度

  • 年龄评级

    4+

  • 版权信息

    © Pure Sales Consulting Ltd

应用内购

暂无内购